Articles in this section

What you can do yourself with themes

Zendesk Guide templates from Lotus Themes are ideal for both beginners and experienced developers because they are easy to use, maintain, and customize. You can make basic changes without coding skills, whereas some knowledge of HTML and CSS allows you to create a bespoke help center that meets all your needs.

This option is available for customers with Guide Professional, Enterprise, or Legacy plans.


You can make changes at any time after the purchase or after we finish work for you.

Theme installation

You can install your new theme fast and in a hassle-free manner. Follow the instructions in our step-by-step Theme installation guide, and your Zendesk help center will be up and running in no time. Need help installing the theme? You can order our free installation service.

No-code changes

Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). All you need is the Zendesk theme editor to make these changes. If you prefer not to do customization yourself, order this service from us.

The Appearance section of the Customize design panel lets you brand your Zendesk Help Center on your own and change the following elements without coding:

  • Name of your Help Center;
  • Logo;
  • Favicon;
  • Main colors;
  • Fonts;
  • Icons;
  • Main hero image (in case the theme contains it);
  • Home page layout;
  • Colors for formatting components;
  • Social media links.

Code changes

If you have the basics of HTML and CSS, you can customize our themes for the Zendesk Guide at any time. You get access to the source code that’s easy to read and modify for other developers. 

As all our templates follow the industry code standards, and are well-optimized, theme maintenance and customization will be easy. Even if you messed something up, you could quickly fix the problems.

  • Colors;
  • Fonts;
  • Icons (we usually use Streamline Icons, but it is possible to use any others as well);
  • Links;
  • Logo return URL;
  • Header;
  • Footer;
  • Layout changes. For example, the number of columns;
  • Anything else...


If you change the theme on your own we will be unable to install all further updates of the theme, and support of the theme will not be available.

Changes via Lotus Themes

If you prefer not to spend time on the job, we have the Customization service.

We will create a demo Help Center where you can check out all the changes we've made. Afterward, we will install the modified theme on your Help Center where you can test everything again but with your real content in the preview mode. Only after that, and when you are ready, you can publish the theme.

The best way to start is to complete our questionnaire. It will take you a couple of minutes and will help us to understand your case and recommend the best solution.

You can also contact us via

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.